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Terms of Service


Privacy Policy
Effective Date: May 27, 2025

 

This Privacy Policy describes how Çebi Medya ("we", "our", or "us") collects, uses, and shares personal data in connection with the Cebi Dijital AI Bot platform. The platform helps businesses communicate with customers through WhatsApp, Instagram, and Messenger. By using our platform, you agree to the practices described in this Policy.
 

1. Overview

Cebi Dijital AI Bot is a business messaging platform that allows companies to automate conversations and manage communication workflows across Meta platforms. We are committed to protecting your privacy and complying with data protection regulations, including the GDPR.
 

2. Information We Collect

We may collect the following information:

  • Identifiers: Name, phone number, email address

  • Messages: Content of chats sent via WhatsApp, Instagram DM, and Messenger

  • Technical Data: IP address, browser type, operating system, timestamps

  • Usage Data: Interaction logs, workflow triggers, analytics data
     

3. How We Use Information

We use your data for the following purposes:

  • To provide, operate, and maintain the Cebi Dijital AI Bot platform

  • To deliver automated responses and manage conversation flows

  • To provide customer support

  • To monitor performance, troubleshoot errors, and improve service quality

  • To comply with legal and regulatory obligations
     

4. Sharing of Information

We may share your personal data with the following third parties:

  • Meta Platforms Inc., for message delivery via official APIs

  • n8n GmbH, a Germany-based automation provider, strictly acting as a GDPR-compliant data processor

  • Cloud infrastructure providers, for hosting and technical delivery

  • Authorized Çebi Medya personnel, for service management and support

  • Regulatory or legal authorities, if required by applicable laws
     

5. Use of Cookies

Our website may use cookies and similar technologies to improve user experience, track analytics, and personalize content. You may configure your browser settings to manage or disable cookies.
 

6. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your explicit consent

  • Contractual necessity (to provide our services)

  • Our legitimate interest in operating and improving our platform

  • Legal obligations
     

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law. When no longer needed, data is securely deleted or anonymized.
 

8. Your Rights

You have the following rights under applicable data protection laws:

  • Access your personal data

  • Request correction or deletion of inaccurate or outdated data

  • Object to or restrict certain processing activities

  • Withdraw your consent at any time

  • File a complaint with a data protection authority

To exercise any of these rights, contact us at info@cebimedya.com.
 

9. Children’s Privacy

We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware of such data being collected, we will delete it promptly.
 

10. International Data Transfers

Your data may be processed in countries other than your country of residence. Such transfers are made in compliance with applicable data protection laws and include appropriate safeguards.
 

11. Security Measures

We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure. These include encrypted data transmission, access control, and secure server infrastructure.
 

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at:
https://cebimedya.com/privacy-policy
 

13. Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

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